At Hapman, we are dedicated to achieving your highest level of trust and satisfaction, as well as earning your confidence in our commitment and expertise. The True North element of our engineering, operations, and production system points us toward excellence with our material handling products and customer service.
We are dedicated to promptly answering all of your questions and offering our extensive industry knowledge during every step of your decision-making process. Once we’ve helped you select the best solution for your specific application, we strive for ZERO defects, 100% value-added service, and to build exactly what will bring you the greatest success—from a single conveyor to a completely custom, state-of-the-art material handling system.
The real customer reviews below reflect our passion for engineering and manufacturing outstanding material handling equipment. We hope these testimonials will inspire you to experience The Hapman Difference—from your very first contact with us through the final implementation of your equipment and unwavering support after the sale.
We have a couple of Hapman items that have served us well in the past. Ian J. from Annik engineering has helped us on several projects over the last few years and he did a great job of representing Hapman and in helping us find a good Hapman solution.
There are several reasons for us choosing Hapman.
• Seem eager to help and resolve our concerns compared to competition.
• Had a test unit available that could be shipped to our shop for a controlled test.
• Appeared to have proven solutions to overcome our concerns.
• Custom chain links appear to reduce maintenance and wear concerns compared to competition.
• Appeared more interested in helping to provide solutions compared to completion.
Equipment used in USA plants for the same application and recommended by the US team is working fine and time constraints made it the logical choice.
The hapman representatives are always friendly, knowledgeable, and prompt with providing solutions. This reliability and service make all the difference in my line of work as a project manager every second counts and I appreciate the lightheartedness of your personnel due to the fact I deal with so many personality types on a daily basis. THANK YOU!!!
We selected Hapman for several reasons. They had a competitive quote (but were not the lowest). They were the most inclusive in their product. It had everything we wanted and more. It was a better overall product and included all the features we wanted and would have wanted later on down the road.
I loved that on the e-mail with the proposal you guys committed to a delivery date that actually works good for us. I also liked the fast response from Hapman teams to our needs and questions. Keep up the good work.
We selected Hapman because, apart from price, the location relative to our plant and the opportunity to demo the material at Hapman’s facility. You have very accommodating to our special purpose requirements.
Rob DeHaan, Hapman’s Product Specialist has been great to work with.
You have to improve your service level assistance. Some design people are a little bit rude. Joe Zerbel is a gentleman. You must put on the manual clearly instructions with photographs or drawings, in order to understand better, for example how to put the chain into the tube of the conveyor, how to check its tension. Maybe some videos on the web will be nice too.
Response from Hapman
I thank you for your comments. We are always looking for ways to improve and getting honest feedback and suggestions from our customers is the best way for us to learn. I must apologize for any of our people who may have come off as rude. That is not acceptable and I will advise engineering that this is your feeling. I also appreciate your comments with regard to providing pictures and potentially videos to assist you with the assembly and start-up of the equipment. Your suggestion has been passed along to our Customer Service department so we can look into that.